Marriott Hotels | Messenger


Voucher Redemption Rate


of total new Facebook 'Likes' for 2017 came during campaign period


Messenger Chat completion rate

The Campaign


For our second campaign with Marriott International and in partnership with Heineken, EchoMany supported a 2 part competition campaign. The competition offered customers in Marriott Hotel bars the chance to win one of 5 grand prizes or an “instant win” prize of a buy-one-get-one-free voucher for bottles of Heineken.


This campaign saw Marriott UK achieve the highest engagement rates they have ever seen on a Facebook campaign.

How It Worked

In-bar and online, Marriott UK promoted their Grand Prize Draw and Instant-Win competition, which directed customers to a Messenger Bot Chat.

The chat was initiated by the customer typing #Heineken into a Messenger Chat with Marriott UK on Facebook.

After a series of simple questions (e.g.verifying the customer’s age), users were entered into the ‘Instant Win’ element of the competition.

Each customer would automatically receive a static image, personalised with their name and letting them know whether they were a winner of a ‘Buy one, get one free’ voucher for a Heineken Beer. They also received additional information about the grand prize draw.

What We Created

Want to know more?


EchoMany is delivering ‘firsts’ within its industry as well as for its clients by adopting a creative-led approach. Creative ideas, innovative application of data and unique platform integrations have ensured ground-breaking and newsworthy campaigns for Fox, Pizza Express, Cancer Research, National Lottery and many others. EchoMany’s creative expertise in delivering highly personalised videos consistently achieves outstanding results for clients, exceeding expectations with key campaign metrics regularly seeing triple-digit improvements versus standard campaigns.


EchoMany provides data and insight that can be acted upon in real-time ensuring that personalised video campaigns are a valuable part of the customer journey. We are proud to be defined as software with a service. Get in touch if you’d like more information about our other campaigns!